ECCO LEGAL WARRANTY INFORMATION
ECCO offers a One-Year Limited Warranty on all ECCO footwear, bags, wallets, belts and shoe care accessories. ECCO reserves the right to inspect any product for determination of a no cost repair or replacement. If you should experience any defects in materials or workmanship and purchased the product from either an ECCO Retail Store or ECCO New Zealand online store, please take the product along with proof of purchase to your store of purchase for assistance. For online purchases simply contact us on 0800 377 326 or online@eccoshoes.co.nz for further assistance. All returns to our office require a Return Authority Number. Online return labels are only valid within New Zealand and may not be used from Overseas.
ECCO’s One-Year Limited Warranty Covers the Following
Stitching
All hardware – eyelets, hooks, buckles and ornaments
Quality of leather – inconsistencies resulting in premature wear patterns
GORE-TEX guaranteed to be waterproof for the lifespan of the product
Attachment of soles to upper and of components of soles to one another
Durability of outsole – will not deteriorate, crack, or split under normal wearing conditions
The Following are NOT Covered under ECCO’s One-Year Limited Warranty:
Material failure caused by excessive wear, unreasonable use, exposure to caustic chemicals, extreme heat, alterations, or abnormal wear related to occupation
Stitching or hardware failure due to being caught, hooked, snagged or other abnormal wearing accidents
Leather not properly treated to keep from drying out
GORE-TEX failure due to complete submersion in water or allowing the water to seep over the top of the footwear
Separation of soles or sole components due to being caught, hooked, snagged or cut
Normal wear on soles or heels due to individual wear patterns, or heavy wear associated with occupation
Poor fit or incorrect size selection
Items which have been repaired / altered without the expressed consent of ECCO
Washing of shoes or leather accessories in a machine or by any method that submerges/soaks the leather. In addition, it is not recommended to use laundry detergent or soap as this can remove the softening agents and may cause the leather to become hard, to shrink or may cause colour bleeding/dye transfer.
Please contact our customer service team at 0800 377 326 or via customerservice@eccoshoes.co.nz.